Ticketmaster owner Live Nation confirms data breach


Live Nation Entertainment said on Friday it was investigating a data breach at its Ticketmaster unit that it discovered on May 20, the latest in a string of high-profile corporate hacks in the past year.

In a filing with the U.S. Securities and Exchange Commission, Live Nation said it found “unauthorized activity” in a third-party cloud database that mainly contained Ticketmaster data, and was working with forensic investigators.

Last week, a hacking group named ShinyHunters said it had stolen user data of over 500 million Ticketmaster customers, according to various media reports.

Some media reports quote the group as saying it’s in possession of names, addresses, phone numbers — and in some cases, partial credit card information — of Ticketmaster users around the world.

It is reportedly demanding a ransom of $500,000 US ($680,000 Cdn) and is threatening to sell the data if the ransom is not paid.

Live Nation in its filing said that on May 27, “a criminal threat actor offered what it alleged to be Company user data for sale via the dark web.”

“We are working to mitigate risk to our users and the Company, and have notified and are cooperating with law enforcement,” the company said. “As appropriate, we are also notifying regulatory authorities and users with respect to unauthorized access to personal information.”

Live Nation did not mention ShinyHunters by name nor did it disclose what kind of personal information was breached in its SEC filing. The company did not respond immediately to a Reuters request for comment.

The breach comes as the concert promoter has been battling regulatory scrutiny over antitrust concerns. Live Nation was hit last week with the first in likely a wave of consumer antitrust lawsuits after the U.S. government and states sued to break up the firm, arguing that along with its Ticketmaster unit, the company was illegally inflating concert ticket prices.

The breach hasn’t had and is unlikely to have a material impact on Live Nation’s business operations or financials, the company said.

“We continue to evaluate the risks and our remediation efforts are ongoing,” Live Nation said.

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